FAQs

Please remember that SACO is running this store through another vendor and therefore, we will always do the best we can to accomodate you, but we are a small team. Please be mindful of sizing before buying as returns will only be at the discretion of SACO and you will be responsible for any additional shipping costs or additional orders.

return policy

Any claims for misprinted/damaged/defective items must be submitted to SACO within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our printer’s part are covered at their expense.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printer’s facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

If you would like to exchange or return a product without any defect or due to a wrong size being ordered, that will be at the expense of your own and a new order will need to be placed.

Why does my shirt have a vinegar smell?

When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual - it’s from a fixation agent applied during the printing process, and it’s not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.